1. Scope
This policy describes how PCN CONSULTING LLC (“PCN Consulting,” “we,” “us,” or “our”) handles information submitted through the PCN Consulting website and related customer-care interactions. Website inquiries are stored privately in WordPress on our hosting service and reviewed by PCN. Our business email is hosted by Zoho.
2. Information we may collect
Information you submit may include your name, business or organization, email address, optional telephone number, website, business needs, current systems, desired outcomes, timeline, and the context you choose to provide.
Operational records may also include source URL, submission time, consent state, communication history, and internal status needed to route and manage an inquiry.
3. How information may be used
We may use information to review and respond to inquiries, qualify potential engagements, prepare proposals or audit plans, provide requested customer care, operate and improve our business systems, maintain security, and meet legal or contractual obligations.
Submitting an inquiry does not create an engagement. Any services, payment terms, access, or implementation work require a separate agreement or explicit approval.
4. Mobile information and SMS consent
Mobile information and SMS consent data will not be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are used only to provide the communications requested by the customer and related customer care services.
SMS consent is optional, unchecked by default, and not a condition of purchase. See the SMS Terms for program details, including STOP and HELP instructions.
6. Retention and security
Information is retained only as long as reasonably needed for the purposes described, contractual or legal obligations, dispute resolution, security, and operating records. No method of storage or transmission can be guaranteed completely secure.
7. Your choices
You may choose not to provide optional information. You may opt out of customer-care text messages by replying STOP. For help, reply HELP. You may also use the contact page to ask about access, correction, or deletion requests, subject to identity verification and applicable exceptions.
8. Changes to this policy
We may update this policy as our services, legal requirements, or business practices change. The last-updated date appears at the top of this page.
9. Contact
For privacy or SMS questions, email info@pcnconsult.com. You may also use our contact form.